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Privacy

Privacy Policy

What we collect when you visit this site or book a trip, why we collect it, and what we do with it. In plain English. Last updated November 8, 2026.

The short version

  • We only collect what we need to answer you and run your trip.
  • We never sell or rent your information, and we don’t run mailing lists.
  • We use Google Analytics and Google Ads cookies to see which pages and ads are working. You can opt out any time (see Cookies below).
  • You can ask to see, fix or delete your information any time at fish@sydneylake.com.

Who we are

Sydney Lake Wilderness Lodge is a family-run fly-in fishing lodge north of Kenora, Ontario. “We” and “us” on this page mean the lodge. Jeb Fahlgren is responsible for how we handle personal information, and you can reach him at fish@sydneylake.com, 1-800-437-9937, or by mail at 214 Sceptre Close, Calgary, AB T3L 1Y3.

What we collect

  • When you send a form: your name and email, plus anything else you choose to add, like your phone number, group size, dates and message. The form also sends the page you sent it from, the website that linked you here, and any ad or campaign codes in the link you clicked (such as utm_source or gclid). That tells us which ads and pages bring people to us.
  • When you call, text or email: your contact details and whatever you tell us.
  • When you book: the names and contact details for your group, your dates and cabin, your payments, and the details Ontario needs to issue your fishing licence and Outdoors Card, such as your name, address and date of birth.
  • Automatically: like almost every website, our web host’s servers log basic technical details, such as your IP address, browser and the pages you load, to deliver the site and keep it secure.

How we use it

  • To answer your questions and send you dates and prices.
  • To book and run your trip: cabins, boats, your float plane flight, fishing licences and payments.
  • To keep the records tax and business laws require.
  • To see which pages and ads bring people to us, using the campaign codes above.

We don’t use your information for anything else, and we won’t add you to a mailing list.

Who we share it with

Only the people and companies that help us run your trip or this website, and only what they need:

  • The air service that flies you to camp.
  • Ontario’s Fish and Wildlife Licensing Service, for your fishing licence.
  • Our card processor and bank, to take payments.
  • Our online reservation system, WebRez.
  • Webflow, which hosts this website and receives form messages, and our email provider.
  • Anyone the law requires us to share it with.

We never sell or rent your information. Some of these companies store data outside Canada, including in the United States, where it may be subject to the laws there.

Cookies and other websites

  • We use Google Analytics to count visits and see which pages are useful, and Google Ads to measure which ads lead to calls, texts or inquiries and to show our ads to people who have visited this site. These tools set cookies and send Google details such as your IP address, device, browser, the pages you view and the links you click. They don’t receive your name or anything you type into our forms. To opt out, turn off ad personalization in Google’s Ad Settings, install the Google Analytics opt-out add-on, or block cookies in your browser. Google’s use of this data is covered by its own policy.
  • To send ad or campaign codes with a form, your browser holds them in temporary session storage during your visit. It clears when you close the tab.
  • Some pages load fonts, maps and widgets from other companies: Google Fonts on every page, map tools from jsDelivr, the Tripadvisor review widget on our Guest Reviews page, and YouTube (in privacy-enhanced mode) when you play a video. When your browser loads them, those companies can see your IP address, and Tripadvisor and YouTube may set their own cookies.
  • When you follow a link to another website, like our WebRez booking calendar, Google Maps or a Kenora hotel, that site’s own privacy policy applies.

How long we keep it

  • Inquiries: as long as we need to answer you and plan your trip.
  • Booking and payment records: as long as tax law requires, which in Canada is generally six years.
  • After that, we delete or destroy them.

Keeping it safe

This site uses a secure (HTTPS) connection, and only our family and the staff who need your information to run your trip can see it. No system is perfect, so if you think something has gone wrong, please tell us right away.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete anything we don’t need to keep by law. You can also change your mind about anything you’ve agreed to. Email fish@sydneylake.com or call 1-800-437-9937, and we’ll answer within 30 days. If you’re not happy with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Kids

This site is for adults planning a trip. We don’t knowingly collect information from children online. Parents give us their kids’ details, like ages for kids’ rates, when they book.

Changes to this policy

If we change how we handle your information, we’ll update this page and the date at the top.